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Kansas State Firefighters Association - Dedicated to the Safety and Education of the Kansas Firefighters - |
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Kansas State Firefighters Association - Dedicated to the Safety and Education of the Kansas Firefighters - |
Essentials of Fire Department Customer Service
Description:
Essentials of Fire Department Customer Service 1st Edition (1996)
Author/Publisher: Alan Brunacini
ISBN 10: 0-87939-127-8
Writing in a humorous conversational style, Chief Alan Brunacini explains the
application of common-sense customer service concepts to the fire service.
Essentials of Fire Department Customer Service is basic reading for every
firefighter, officer, and administrator.
Pages: 131
Gwen Romine, KSFFA Webmaster - ksffa@embarqmail.com
www.ksffa.com
